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updatedAt: 2025-11-13T23:50:12.000Z
agentTools:
  projectIndex: https://how.trynow.works/llms.txt
---

# Can I edit a TryNow order after it has been placed?

Shopify does allow limited order editing functionality for orders that have a fixed selling plan, such as Try Before You Buy.

## What Is Editable

* You can remove items from TryNow orders.
* You can [extend a trial](https://how.trynow.works/docs/how-do-i-extend-a-trial).
* You can cancel the order entirely if needed.

## What Is Not Editable

* You cannot increase the quantity of any item in an order that includes a TryNow product.
* You cannot add new items to a TryNow order.
* You cannot change the authorization amount due to bank restrictions.
  * If a shopper asks for a discount code to be applied retroactively, you will need to wait until the trial has ended / payment has been captured, then issue a refund.
* You cannot change the payment method once the order is placed.
  * This is because our system has already placed an authorization on the original payment method provided.

## Customer Communication Guidelines

* When shoppers request changes to their Try Before You Buy orders that cannot be accommodated, we recommend the following response:
  * "Unfortunately, Shopify's system limitations prevent adding items to existing Try Before You Buy orders. For additional items, we recommend placing a new Try Before You Buy order, and we can cancel your original order if needed."