Configure Returns Settings

Configure your returns settings to ensure that TryNow is aware of when returns are initiated and closed and can automatically charge for the right amount.

1. Go to Controls > Returns.
2. Enter in your Return Portal URL and click Save.
3. Click Add Integration to add your returns platform.
   1. Depending on which returns platform you use, the modal will walk you through the needed information, some of which may need to be pulled from your returns portal.
4. Adjust the following settings if needed:
   1. Whether you would like TryNow to perform restocking.
   2. When you would like TryNow to capture payment: after a return is received and approved by your team vs. immediately after a return is initiated. (Note: typically only consumables brands will select the option to capture payment after a return is initiated. Most brands want to inspect the item before determining whether or not to charge the shopper.).
   3. Returns Delay Preference: Once a shopper initiates a return, set the maximum amount of time you would like our system to wait before capturing payment.

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Note:

After a return is processed, our system will automatically close out the order. The returns delay preference is to ensure that a charge still occurs even if a shopper initiates a return but never sends in the item.