Failed Authorization Handling

When a customer makes a purchase through TryNow, the payment authorization process is critical to ensure successful order completion. Currently, Shopify does not verify authorizations at the time of checkout. In cases where an authorization fails, we take the necessary steps to manage the order and address fulfillment holds.

We offer flexibility in how you want to handle orders with failed authorizations. You can adjust your preferred settings in Merchant Portal.

Navigate to Failed Authorization Handling in Controls > Payment Capture

There are two available options.

Option 1: Immediately Cancel Failed Authorization Orders

If the shopper’s payment method fails during the initial authorization attempt, TryNow will immediately cancel the order.

Use Case: This option is ideal for merchants who want to ensure that only successfully authorized orders are processed, reducing the chances of holding or fulfilling orders that may not be paid for.

Option 2: Give Shopper 1 Hour to Update Payment Method

If the authorization fails, TryNow will place the order "On Hold" and send an "Update Payment Method" email to the shopper. The shopper will have 1 hour to update their payment information. If the payment method is not updated within the hour, the order will be canceled automatically.

Use Case: This option allows the shopper a brief window to resolve any payment issues without immediately canceling the order, which can be helpful for customer satisfaction and retention.