FAQs

Why is the TryNow CTA button not rendering properly?

If your TryNow CTA button isn't rendering properly, you can follow these steps before escalating to support:

Check the TryNow App Embed

Ensure the TryNow App embed is toggled on in your theme. Otherwise, the TryNow CTA button won't be visible.

Check the Product's Purchase Options

Verify the product has TryNow as purchase option.

Check the Form Selector

Ensure the correct form is selected. Incorrect form selector issues can manifest in various ways, making them challenging to debug.

Common symptoms of form selector issues:

• CTA button not rendering or appearing in unexpected locations
• TryNow CTA button renders, but the Add To Cart button remains visible when TryNow is toggled on
• Clicking the CTA button triggers unexpected actions (e.g., search function, checkout)
• TryNow CTA click triggers Add to Cart, but the TryNow selling plan isn't added to the product. Read more here.

For more information on CTA button eligibility and selecting the correct form element, refer to our Button Eligibility Documentation.

Is TryNow compatible with bundles?

Currently, TryNow is not compatible with Shopify Bundles. According to Shopify Developer Documentation, bundles (including customizable bundles) are incompatible with selling plans, which TryNow relies on for functionality.

Workaround: Some merchants have created "pseudo-bundles" by configuring single products to mimic bundle functionality.

Why do alternative methods like ShopPay, PayPal, Klarna, disappear when TryNow is toggled on?

It's possible that your current theme might have a condition that hides alternative buy buttons when a product has a selling plan. In your theme code files, look for a code snippet that resembles this:

{% if product.selling_plan_groups.size > 0 %}
    assign buybutton_setting = false
 {% endif %}

You can comment out this condition or modified so that it doesn't take into consideration TryNow.

Further questions

For further questions related to TryNow's implementation, please visit our Discussions forum.