Zero Keep Fee Exempt Products

Getting Started

Some products should be excluded when determining whether an order is fully returned.

For example, fees like Order Protection or a TryNow Fee are not physical items and should not affect the return balance. By marking these products as Zero Keep Fee Exempt, you ensure they do not impact your internal return calculations.

Products listed as exempt:

Are excluded from return balance and product count calculations.
Improve reporting accuracy by excluding non-physical products (e.g., fees or insurance).

Add a product to your Zero Keep Fee Exempt Products

Step 1: Navigate to the Zero Keep Fee Exempt Products card

In TryNow Merchant Portal login and navigate to Controls > Returns
Scroll down the the Zero Keep Fee Exempt Products card

Step 2: Add your Zero Keep Fee Exempt Product(s)

Select the Manage exempt products button
In the modal, search for the product using its title or product ID
From the search results, click on the product you want to exempt, then click Add
Click Save to confirm. The selected product will now be excluded from zero-keep calculations.

Remove a product from your Zero Keep Fee Exempt Products

Step 1: Navigate to the Zero Keep Fee Exempt Products card

In TryNow Merchant Portal login and navigate to Controls > Returns
Scroll down the the Zero Keep Fee Exempt Products card

Step 2: Delete your Zero Keep Fee Exempt Product(s)

Select the Manage exempt products button
Click the trash icon next to the product you would want to remove
Click Save to apply the changes.

Important Notes

SKUs like TryNow Fee or other fee-based products may be suggested for exemption during the onboarding process.

Removal of a fee SKU (e.g., "TryNow Fee") will also remove it from the exempt list.