Non-Refundable Fees

Non-refundable fees apply at the order’s completion and work alongside any fees added by your return management system (RMS). They are charged to the shopper at checkout.

Non-Refundable Fee Options

These fee options can be configured in Merchant Portal in Controls > Payment Capture.

Order Fee

Applies once to the entire order if any items are returned.

Line Item Fee

Applies per returned item.

Zero Kept Items Fee

Applies once if all items in the order are returned.

What does each fee do?

Given the following scenario:

A shopper has an order of two $25 items with a $2 shipping charge, and they decided to return both items. The RMS charges a $2.99 shipping label fee.

See the following outcomes of the fee options:

1. Order Fee: Total = $2.99 (RMS) + $2 (shipping) + $1 (order fee) = $5.99
2. Line Item Fee: Total = $2.99 (RMS) + $2 (shipping) + $2 (line item fees) = $6.99
3. Zero Kept Items Fee: Total = $2.99 (RMS) + $5 (zero kept fee) + $2 (shipping) = $9.99