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GETTING STARTED

  • Overview of TryNow
    • Is my store compatible with TryNow?
    • What is the pricing structure for TryNow?
  • Onboarding Guide
    • Watch TryNow Demo
    • Add Your Team Members
      • Customizing User Roles
    • Configure Your Trial
    • Configure Cart Limits
    • Set Up Button Visibility Rules
    • Configure Returns Settings
    • Enable TryNow in Your Shopify Theme
    • Create a TryLink
    • Edit Default Text Fields in Shopify Checkout
    • Place Test Orders To Ensure Operational Success
      • ShipHero Compatibility
      • Ensuring Compatibility with Fraud Tools
    • Test Then Publish Your Theme to Go Live!
    • Optimize Your Cart for Conversion
  • Best Practices
    • End-to-End Experience Best Practices
    • Try Before You Buy Rolled Into Subscriptions

DEVELOPER DOCUMENTATION

  • Initialization
  • TryNow SDK Methods
    • Cart SDK Methods
    • Product SDK Methods
    • Components SDK
  • The TryNow Button
    • Prerequisites
      • Is my store on a Shopify 1.0 or Shopify 2.0 theme?
      • Adding a product.json file to a 1.0 Shopify theme
    • Implementations
      • Gated Toggle
      • Custom Button Implementation
      • Standalone Operation
    • Customization
      • Styling
      • Visibility Rulesets
      • Component Loading
    • Troubleshooting
      • Recalculating Button State
      • Button App Block in Sections
      • TryNow Button Latency
      • Hiding Disclaimers for External Applications
  • Carts
    • Cart Features
      • Cart Limits
      • Program Details
      • Adjusted Subtotals
      • Adjusted Line Item Prices
      • Usage with UpCart
  • Collections
    • How It Works
    • FAQs
  • Purchase Options
  • Troubleshooting
  • Checkout UI Extensions

FEATURES

  • Use TryLinks to Optimize Conversion
    • Using TryNow in Cart Abandonment Emails
    • Add TryLink Logic to URLs
    • Why am I seeing only the TryNow button and toggle?
  • Orders Dashboard
    • TryNow Order Statuses
    • Order Details Page
  • Insights Dashboard
    • ROI Insight
    • How do I activate the Success Rate visual?
  • Returns
    • Enabling Your Happy Returns Integration
      • Configure Happy Returns Settings to accept returns and exchanges for TBYB items
    • Enabling Your Loop Integration
      • Loop Returns: How to Support Refunds for TryNow Orders (While Restricting Refunds on Buy Now Orders)
    • Enabling Your Aftership Integration
    • Enabling Your ReturnLogic Integration
    • Buy Zero Restocking Fee
    • Returns Restocking Locations
    • Understanding RMS Integration Settings
    • Enabling Your Shopify Returns Integration
    • Enabling Your Redo Integration
  • Payment Capture
    • Trial Deposit Fees
    • Non-Refundable Fees
    • Failed Authorization Handling
    • Zero Keep Fee Exempt Products
    • Charge Shipping Upfront on TryNow Orders
    • Charge an Upfront Deposit on TryNow Orders
  • Checkout
    • Why Express Checkout Options Are Hidden
    • International Order Restrictions
  • Add Your Logo to Shopper Emails
  • Automated Weekly Insights Emails

MANAGING YOUR TRYNOW PROGRAM

  • Customer Support Enablement Guide
  • Authorization FAQs
  • Trial Management
    • What do TryNow orders look like in Shopify?
    • Can I edit a TryNow order after it has been placed?
    • How do I extend a trial?
    • When does the trial period begin?
    • How to handle TryNow shipping delays or lost packages
  • Shopper Experience & Communications
    • What kind of communications does TryNow send to the shopper?
    • Can I customize TryNow shopper emails?
    • Shopper-Facing FAQs
  • Marketing Resources
    • TryNow Best Practices
    • Marketing FAQs
  • Reporting & Analytics
    • TryNow Orders in Shopify Analytics
  • Inventory Management
    • How does TryNow impact my inventory and operations?
    • Which products should be eligible for my TryNow program?
    • How can I hide TryNow on low-stock products?
  • Returns
    • How do returns for exchanges or store credit work with TryNow?
    • A shopper has returned their TryNow items but they are damaged - can I still charge them?
    • Are returns on TryNow orders free?
  • Billing
    • TryNow Billing and Shopify Payouts
    • Where can I see how much I am paying in TryNow fees?
    • Billing Plan Overview
    • Billing Transactions
  • Accounting
    • Finance & Accounting FAQs
    • How does accounting work for TryNow orders?

TROUBLESHOOTING & FAQs

  • Editing Shopify Flows
  • Who do I reach out to if I need help?
  • Automated Payment Capture
  • How do discounts work with TryNow?
  • How does shipping work with TryNow?
  • Adding a Line Item Property Value
  • Can a shopper have buy now items and TryNow items in one cart?

Post-Launch Success Guide

  • Post-Launch Success Guide
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Updated 25 days ago