What kind of communications does TryNow send to the shopper?

Email Communications

TryNow triggers emails at major milestones of the shopper journey that educate the shopper on the experience and provide information on what action to take.

Order Confirmation

Subject: Congrats! Your[brand name] trial is confirmed

Order Delivered / Trial Begins

Subject: Your[brand name] trial begins today

Return Initiated

Subject: Return Initiated

Post-Purchase Survey

Subject: How was your[brand name] trial experience?

SMS

In order to provide the most customer-centric experience, TryNow also sends SMS to customers. Any replies go directly to our Customer Support team, who handles any inquiries throughout the trial process so that your Support team receives fewer trial-related inquiries. Shoppers often share an abundance of feedback over SMS, which appears automatically in your Shopper Insights dashboard.

Trial Begins

Post-Purchase Feedback